Shipping Policy for Hair Deluxe Cosmetics

Hair Deluxe Cosmetics is committed to providing the best possible shipping experience for our customers. We strive to ensure that your order is shipped out as quickly as possible, and that it arrives to you in excellent condition.

Shipping Times

We offer standard shipping for all orders, and expedited shipping is available for an additional fee. Orders are typically processed and shipped within 1-2 business days of being placed, with delivery times varying based on your location and the shipping method selected.

Shipping Rates

Shipping rates are calculated based on the weight and destination of your order. You can view your shipping options and rates during the checkout process.

International Shipping

We do offer international shipping for our customers outside of the United States. International shipping rates are calculated based on the weight and destination of your order, and delivery times will vary based on your location and customs processing times.

14-Day Return Policy

We want you to be completely satisfied with your purchase from Hair Deluxe Cosmetics. If for any reason you are not satisfied with your purchase, you may return it within 14 days of receiving it for a refund or exchange.

To initiate a return, please contact our customer service team via email or phone. We will provide you with a return authorization number and instructions on how to return your item. Please note that all returned items must be in their original packaging and unused.

Once we receive your returned item, we will inspect it to ensure that it meets our return policy guidelines. If the item is in its original condition, we will issue a refund to your original form of payment, minus any shipping charges. If you wish to exchange your item, we will process the exchange as soon as possible, based on availability.

Please note that any items that have been opened or used cannot be returned. Additionally, we do not accept returns on gift cards or promotional items.

Thank you for choosing Hair Deluxe Cosmetics! If you have any questions or concerns about our shipping or return policies, please don’t hesitate to contact our customer service team.

 

DELIVERY 

Your order will be shipped as soon as possible via PostNL after we have received your payment. If all products are in stock*, you can expect your order within 2 working days. Shipping costs within the Netherlands start from €4.99 per order, regardless of the number of items (up to 20 kg). For orders over €50 you don’t even pay shipping costs within the Netherlands. The correct shipping costs to other countries will be calculated automatically when placing your order. It may happen that you have ordered a product from us that was not sufficiently in stock. In that case, you will receive a message from us within a few days about the progress of your order.

IMPORTANT

Once your package has been shipped, you will automatically receive an email from us. If you have not received anything after 5 days of receiving this email, please follow the track & trace link and contact us as soon as possible. If you respond late, your package may be returned to us and we will cancel your order and refund you, excluding shipping costs.

What happens if the recipient is not present?

If the recipient is not present, the driver will leave a message in the letterbox during the first delivery attempt or you can consult the Track & Trace link. This states what the recipient can do to still receive the package.

How long will my package be kept in a pickup parcel shop?

The collection point will store your package for 7 calendar days. It will then be returned to the sender. Once we have received your package, we will cancel your order and refund you, excluding shipping costs and payment fees. 

If your order is more than €50 and you have benefited from free shipping, but the package is not collected and returned on time, the refunded amount will be reduced by the shipping costs.

The Netherlands

Shipping method Order value Delivery charge Delivery time
POSTNL Up to €50 €4.99 – 5.99 1-2 business days
POSTNL From €50,- FREE 1-2 business days

Belgium and Germany

Shipping method
POSTNL Up to €75,- €8.99 1-2 business days
POSTNL From €75,- FREE 1-2 business days

Shipping to Denmark, Luxembourg and Austria

Shipping method Delivery charge Delivery time
POSTNL €14.99 2-5 working days

France, Croatia, Spain, Portugal, Italy, Ireland Shipping

Shipping method Delivery charge Delivery time
DPD/POSTNL €19.95 2-6 working days

Switzerland, Finland, Estonia, and Norway Shipping

Shipping method Delivery charge Delivery time
DPD/POSTNL €19.99 3-6 working days